Got questions? We’ve got the answers!

Yes, we have a small number of travel cots available for infants and can accommodate extra beds (from £10 per night) in our Family Grande Studios for older children. Just let us know when you make your reservation and we’ll do everything we can to help where possible.

Our fully equipped kitchens come with a kettle, toaster, microwave, fridge (no freezer compartment), dishwasher, 2 ring hob and extractor hood. Inside the cupboards you’ll find crockery and cutlery, tumblers, wine glasses, knife set, pans, colander, frying pan and a chopping board. Everything you need to cook up a storm in your own apartment.

All our apartments have showers. Baths are included in selected apartments.

Air conditioning is available in selected hotels, please refer to the selected hotels facilities section on the website for full details.

Yes, all UK landline calls are complimentary during your stay with us.

Download 197.1 Mbps / Upload 179.5 Mbps * These are maximum speeds and actual speeds may vary.

All our aparthotels are strictly non-smoking (including e-cigarettes). This includes the balconies, guest apartments and all public areas within the building. Any apartments smoked in will incur a minimum £100 charge for fumigation and you may be asked to leave.

Yes, all you need to do is meet the driver at the door (as you would at home) to receive your food delivery.

Yes, our reception hosts are onsite 24 hours a day so you’ll never miss a parcel delivery.

Book online via Book Now, contact the site team via the Our Locations page, or for 5+ rooms call the Groups team on 0203 504 5555 (Mon–Fri 9:00–17:30). There’s a Price Match Guarantee: if you find a lower rate for the same room, location and terms within 12 hours of booking, we’ll refund the difference; we’ll also price-match pre-booking with proof (screenshot with date/time). Submit claims to reservations@roomzzz.com or call 0203 504 5555.

We have TVs on site that can be used with a firestick, now tv, apple tv, google tv or any other plug-in streaming service.

Yes. Limited on-site parking is available on a first-come, first-served basis (£15 per night) Please see our facilities page for more information.

Around a 20–25 minute walk or a short taxi ride. Buses also run from the city centre to the station. It is about 35 minutes’ drive to Liverpool John Lennon airport and 45 minutes to Manchester airport.

We’re right beside Chester Racecourse, less than a 10-minute walk from Chester’s historic centre, the Rows, and the City Walls.

Yes, directly opposite. Many guests choose Roomzzz for race days, events and conferences at the racecourse.

No Council Tax, No Bills, No Worries. All utilities are included within your stay.

Yes, pets are welcome at Roomzzz (fees apply, £20 per pet pet night; max two pets) Please contact the team to confirm this is available when booking.

It is an aparthotel overlooking the historic Chester Racecourse, offering stylish serviced apartments with kitchenettes and 24/7 reception - ideal for leisure breaks, business trips and long stays in Chester.

Yes. We’re a short drive from Chester Zoo, making us a popular family-friendly aparthotel for zoo visits and weekend breaks.

Parking cannot be reserved in advance; spaces are on a first come first serve basis.

There are public EV charging points at Chester Racecourse, availability may vary.